{"id":92,"date":"2020-11-29T10:39:37","date_gmt":"2020-11-29T09:39:37","guid":{"rendered":"http:\/\/localhost\/billans\/?page_id=92"},"modified":"2020-12-30T12:40:35","modified_gmt":"2020-12-30T11:40:35","slug":"podrska","status":"publish","type":"page","link":"https:\/\/billans.ba\/index.php\/podrska\/","title":{"rendered":"Podr\u0161ka"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8221; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_fullwidth_header title=&#8221;Podr\u0161ka&#8221; subhead=&#8221;Obuka, podr\u0161ka i implementacija&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(0,0,0,0.89)&#8221; background_color_gradient_end=&#8221;#000000&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/billans.ba\/wp-content\/uploads\/2020\/11\/3.png&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; background_color=&#8221;#e2e2e2&#8221; custom_padding=&#8221;0px||26px|||&#8221;][et_pb_row _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;|auto|-23px|auto||&#8221;][et_pb_column type=&#8221;4_4&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; text_font_size=&#8221;21px&#8221; background_color=&#8221;#ffffff&#8221;]<\/p>\n<p>\u00a0Definisanje pojmova<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221;][et_pb_column type=&#8221;1_2&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 style=\"text-align: justify;\">Obuka<\/h2>\n<p style=\"text-align: justify;\">Obuka podrazumijeva po\u010detnu edukaciju za kori\u0161tenje definisanih funkcionalnosti aplikacije. Svaki novi korisnik aplikacije du\u017ean je da primi osnovne informacije o radu, na\u010dine registracije, osnovne postavke i minimalne tehni\u010dke uslove za ispravan rad aplikacije. Obuka se mo\u017ee izvoditi na lokaciji korisnika (fizi\u010dki) i\/ili putem remote control aplikacija (daljinska podr\u0161ka) Obuka pru\u017eena daljinskom podr\u0161kom mo\u017ee potpuno zamjeniti klasi\u010dni oblik obuke korisnika 1\/1 Kod Daljinske obuke korisnik mo\u017ee zatra\u017eiti snimak pru\u017eene obuke koji korisniku ostaje u trajnom vlasni\u0161tvu sa pravom daljeg kori\u0161tenja a bez mogu\u0107nosti daljeg kopiranja i distribucije.<\/p>\n<h2 style=\"text-align: justify;\">Podr\u0161ka<\/h2>\n<p style=\"text-align: justify;\">Podr\u0161ka korisnicima podrazumjeva asistenciju korisniku pri postavljanju parametara rada aplikacije, unosa, izmjene ili brisanja podataka iz aplikacije i kreiranje izvje\u0161taja.<\/p>\n<p style=\"text-align: justify;\">Razlikujemo Besplatnu i Naplativu podr\u0161ku.<\/p>\n<p style=\"text-align: justify;\">Besplatna podr\u0161ka ogleda se kroz:<\/p>\n<ul style=\"text-align: justify;\">\n<li>PISANA UPUTSTVA u okviru aplikacije<\/li>\n<li>VIDEO UPUTSTVA u okviru aplikacije<\/li>\n<li>KORISNI\u010cKO UPUTSTVO (skripta) Zbirka korisni\u010dkih uputstava-PDF format<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">U pripremi je i korisni\u010dki forum za me\u0111usobnu pomo\u0107 i razmjenu korisni\u010dkih znanja.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 style=\"text-align: justify;\">Naplativa podr\u0161ka podrazumijeva<\/h2>\n<ul style=\"text-align: justify;\">\n<li>Podr\u0161ka na osnovu kreiranja zahtjeva\/tiketa kroz Billans aplikaciju<\/li>\n<li>Telefonska podr\u0161ka<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Ovaj vid podr\u0161ke odnosi se na rje\u0161avanje hitnih, operativnih problema prijavljenih od strane korisnika, a koji onemogu\u010duju dalji rad u aplikaciji. U slu\u010daju potrebe, telefonska podr\u0161ka mo\u017ee se odnositi na pregled\/korekciju postavki aplikacije, unos ili izmjenu parametara rada i druge probleme iste ili sli\u010dne tematike. Telefonska podr\u0161ka mo\u017ee trajati do 30 min maksimalno<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u00a0Podr\u0161ka putem remote control aplikacija<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Optimalan vid podr\u0161ke za dopunu obuke korisnika, postavljanje shema knji\u017eenja, postavki ispisa, sistema obavje\u0161tenja idr funkcionalnosti koje \u0107e korisnik putem ovog vida podr\u0161ke upoznati i usvojiti te dalje samostalno koristiti. Ovaj vid podr\u0161ke zahtjeva raniju rezervaciju termina.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Podr\u0161ka na licu mjesta<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Odnosi se na podr\u0161ku na lokaciji korisnika, naj\u010de\u0161\u0107e povezana sa postavkama korisni\u010dke elektronske opreme, povezivanje fiskalnih ure\u0111aja te implementacije kompleksnih rje\u0161enja za pojedine djelatnosti (maloprodaja\/fran\u0161ize; proizvodne djelatnosti isl.) Za ovaj vid podr\u0161ke potrebna je ranija rezervacija termina. Ovaj vid podr\u0161ke mo\u017ee podrazumjevati uve\u0107anje cijene podr\u0161ke (putni tro\u0161kovi)<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||2px|||&#8221; custom_padding=&#8221;0px||2px|||&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; custom_padding=&#8221;38px|0px|47px|0px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|1%||1%|false|false&#8221;][et_pb_column type=&#8221;4_4&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; text_font_size=&#8221;26px&#8221; header_2_text_align=&#8221;center&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;20px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221;]<\/p>\n<p style=\"text-align: center;\">Konsultacije i sistemske integracije personalizirana dopunska rje\u0161enja<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Billans svojim korisnicima nudi usluge savjetovanja kod izbora poslovnog modela prilago\u0111enog specifi\u010dnim zahtjevima korisnika. Poma\u017eemo Vam kod postavki parametara za optimalni rad aplikacije, izrade analiza i generisanje posebnih vrsta izvje\u0161taja. Stojimo Vam na raspolaganju za zahtjeve izrade i implementacije dodatnih programskih rje\u0161enja kao i Integracija dodatnih rje\u0161enja u okvir Billans aplikacije.<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|5%||5%|false|false&#8221; custom_padding=&#8221;|5%||5%|false|false&#8221;]<h2 id=\"tablepress-3-name\" class=\"tablepress-table-name tablepress-table-name-id-3\">Cjenovnik usluga<\/h2>\n\n<table id=\"tablepress-3\" class=\"tablepress tablepress-id-3\" aria-labelledby=\"tablepress-3-name\">\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\">Osnovna obuka<\/td><td class=\"column-2\">RDS<\/td><td class=\"column-3\">60KM + PDV<\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Telefonska podr\u0161ka<\/td><td class=\"column-2\">RDS<\/td><td class=\"column-3\">70KM + PDV<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Radni sat implementatora<\/td><td class=\"column-2\">RDS<\/td><td class=\"column-3\">70KM + PDV<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Radni sat konsultanta<\/td><td class=\"column-2\">RDS<\/td><td class=\"column-3\">70KM + PDV<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Radni sat razvojnog tima<\/td><td class=\"column-2\">RDS<\/td><td class=\"column-3\">130KM + PDV<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-3 from cache -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; background_color=&#8221;#e2e2e2&#8221; custom_margin=&#8221;||-3px|||&#8221; custom_padding=&#8221;0px||76px|||&#8221;][et_pb_row _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;83px|||||&#8221;][et_pb_column type=&#8221;4_4&#8221; _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221; text_font_size=&#8221;28px&#8221;]<\/p>\n<p style=\"text-align: center;\">Dostupnost usluga<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.6.1&#8221; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Radno vrijeme korisni\u010dkog Helpdesk-a je svaki radni dan od 08:30 do 16;0. Zvani\u010dni cjenovnik usluga odnosi se na podr\u0161ku u okviru definisanog radnog vremena. Svaka podr\u0161ka mimo radnog vremena podlije\u017ee uve\u0107anju cijene za 50% za podr\u0161ku u periodu od 16:00 do 22:00 h i uve\u0107anje od 100% cijene podr\u0161ke za period od 22:00 do 08:00<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Definisanje pojmovaObuka Obuka podrazumijeva po\u010detnu edukaciju za kori\u0161tenje definisanih funkcionalnosti aplikacije. Svaki novi korisnik aplikacije du\u017ean je da primi osnovne informacije o radu, na\u010dine registracije, osnovne postavke i minimalne tehni\u010dke uslove za ispravan rad aplikacije. Obuka se mo\u017ee izvoditi na lokaciji korisnika (fizi\u010dki) i\/ili putem remote control aplikacija (daljinska podr\u0161ka) Obuka pru\u017eena daljinskom podr\u0161kom mo\u017ee [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Podr\u0161ka - Billans International BH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/billans.ba\/index.php\/podrska\/\" \/>\n<meta property=\"og:locale\" content=\"bs_BA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podr\u0161ka - Billans International BH\" \/>\n<meta property=\"og:description\" content=\"\u00a0Definisanje pojmovaObuka Obuka podrazumijeva po\u010detnu edukaciju za kori\u0161tenje definisanih funkcionalnosti aplikacije. Svaki novi korisnik aplikacije du\u017ean je da primi osnovne informacije o radu, na\u010dine registracije, osnovne postavke i minimalne tehni\u010dke uslove za ispravan rad aplikacije. 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